ED Connect

Connecting the ED front door to downstream care

ED Connect helps patients navigate follow-up care after an ED visit. We identify referral opportunities, engage this vulnerable patient population, and connect them with in-network specialists.

23%

ED discharges have a specialist follow-up recommendation (but no referral order)

88%

In-network specialist completion rate with ED Connect navigation program

19%

Growth in downstream procedure revenue captured in-network per ED patient discharge

The Strategic Challenge

Missed ED referral opportunities and patient self-navigation

The ED is often overlooked as a source of valuable specialist referrals

Without an ED post-discharge navigation program:

Specialist recommendations buried in ED notes

ED returns and avoidable Inpatient stays

Network leakage as ED patients self navigate follow-up

The Untapped Opportunity

Connect high-value ED referrals with in-network specialist

Proactive navigation keeps ED patients attached to the health system

With the ED Connect program supporting your ED follow-up:

Help vulnerable ED patients navigate their follow-up care

ED patients have a 2X downstream revenue opportunity

Connect specialist schedules with priority ED referrals

THE ED CONNECT SOLUTION

Identify specialist recommendations in ED provider notes and engage patients on their follow-up care plans

ED Connect leverages NLP technology to mine daily ED discharge summaries for overlooked referral opportunities, and matches them with in-network specialists

See How We Support Your ED Discharge Patients

How ED Connect works

Combining people and technology to keep ED discharges connect to the health system

People

Our team of expert navigators support your ED patients

For targeted ED patients, our team offers proactive assistance with priority appointments and care plan logistics

Review daily referral recommendations

Phone and digital outreach to targeted patients

Scheduling of PCP and specialist appointments

Navigate clinic scheduling and office gatekeepers

Technology

AI workflow platform to parse ED notes and prioritize outreach

Care Continuity technology uses Natural Language Process (NLP) to identify care plan recommendation and optimize navigation

Parse discharge instructions and ED provider notes

Predictive modeling to identify priority opportunities

Smart ED navigation work queues and reporting

Provider network mapping and referral matching

Extending your navigation team

The emergency department is unique. These patients are often not included in typical referral follow-up work queues, as no referral order was created.

We can supplement your current referral scheduling team by focusing on this unique ED patient population. Our expert navigators specialize in engaging ED patients, educating them on care plan recommendations, and connecting them with priority specialist appointments.

The Business Case

Reduce ED Returns and Increase Downstream Procedure Revenue

The ED is an untapped source of valuable specialist referrals and downstream procedure growth. A focused ED navigation program keeps these patients attached to health system and following their recommended care plans.

Clinical Quality

Reduce ED return rate

Keep patients on track to see their PCP or Specialist and stay out of the ED.

Improve care plan adherence

Educate patients on follow-up recommendations and help them schedule next steps.

Reduce time-to-appointment

Prioritize high-impact referral opportunities and make sure they get earlier appointments.

Financial Impact

Increase service line contribution margins

ED discharges have 2X rate of downstream procedure revenue compared to routine PCP-to-Specialist referrals.

Improve in-network appointment completion

Match patients with in-network specialist options and prioritize to avoid appointment no-shows.

Optimize navigation and scheduling staffing

Leverage a turnkey team of expert navigators to run an efficient program for this unique ED population.

Drive service line growth by connecting the ED front door with in-network specialist care.