Founded in 2014, Care Continuity provides expert patient navigation solutions that are designed to bridge gaps in healthcare, providing seamless transitions between care settings, reducing network leakage, and promoting optimal health outcomes and patient satisfaction.
With over two million patients navigated through a combination of our AI-enabled Navigator Solution Suite platform, and expert concierges, we help guide patients through their care journey while maintaining the integrity of the health system’s provider network. The result is greater patient satisfaction, better health outcomes, lower readmissions and increased margins for our clients.
Across the nation, health systems have made significant investments in growing their provider networks in order to provide a seamless care experience for their patients. From expanding primary care services and ambulatory surgery centers to specialty clinics and physician groups, health systems have made it possible to follow the full continuum of care in-network for all patients.
However, challenges arise when providers are overburdened, appointments are missed and patients seek care outside of the network, often due to poor navigation.
Care Continuity’s Navigator Solution Suite platform leverages supervised machine learning technology and the wealth of data from over 2 million navigated patients to optimize navigation yield. With Care Continuity, navigation effort is focused on the patients most in need and more likely to accept assistance.
As health systems grow, navigating the network becomes more challenging for patients.
According to satisfaction surveys, a patient is two times more likely to leave a provider network due to difficulties navigating than they are to leave due to a poor clinical experience.1
And while investments in patient self-service portals and the digital front door have had positive impacts in many aspects of care delivery, they fall short in ensuring patients stay in-network for the follow-up care they need.
Care Continuity wants to relieve navigational burden for all patients across the nation, making it easier to get the follow-up care they need at the right time.
1 2021 Accenture Patient Experience Benchmark Survey
With many decades of healthcare experience, our leadership team knows what it takes to make a substantial impact for a health system and its patients.
Join our team and help revolutionize patient care with cutting-edge solutions and compassionate service
5525 N. MacArthur Blvd.
Suite 610
Irving, TX 75038
