Patient-Centric, AI‑Driven Patient Navigation

Keep your patients within your network. Grow profitable service lines. Reduce outmigration. Data-driven patient navigation with measurable results.

CCAsset 2 1 - Home

THE IMMEDIATE IMPACT OF CARE CONTINUITY’S PATIENT NAVIGATION

In the first 120 days:

20
%
average volume increase to profitable service lines
30
%
average reduction to preventable readmissions
%
50
average increase to in‑network referrals

The Care Continuity Difference

04 Our Platform - Home

Purpose Built Software For Complex Provider Networks

The right patient. The right provider. The right time. Intelligent patient navigation powered by machine learning. Care Continuity identifies and prioritizes patients using expertly crafted AI and machine learning, matching them with the optimal providers within your network. Our customizable workflows adapt to the individual needs of your patients, ensuring efficient care journeys throughout your network.

08 Concierge - Home

Our Expert Patient Navigators

Let us handle it. We’ve done it millions of times (literally). Your care management teams should be operating at the top of their license. Leave the logistics to our expertly trained, highly-rated navigators to help guide your patients through their care journey.

06 Analytics - Home

Actionable Analytics to Optimize Your Provider Network

Long wait times, overburdened providers, frustrated patients.  Care Continuity provides the insights you need to strengthen your provider network and clear the obstacles that are preventing patients from receiving the care they need when they need it.

Our Solutions

Personalized Approaches to Meet Your Strategic Goals

Post-ED Discharge Patient Navigation

Reduce patient outmigration and increase downstream procedure volumes by 13% to 15% through targeted patient navigation

Decrease avoidable repeat ED visits by an average of 32% by helping patients follow their plan of care

Increase patient satisfaction and loyalty

Gain insights into the strength of our provider network with breakdowns by diagnosis, service line, follow-up locations, payer types, and more

07 Patient with Injury on Phone with Concierge - Home

Specialty Referral Optimization Management

Leverage machine learning to prioritize specialist referrals and reduce wait times

Increase utilization of your aligned provider network

Improve appointment completion rates for your most profitable service lines by an average of 50%.

Unlock key information about your provider network such as median time to appointment for all of your aligned provider network and identify areas of operational approvement

Identify the reasons for patient outmigration, analyze the “how” and “why” of patient leakage, and plug the gaps in your provider network

14 Patient in Complex Network - Home

Inpatient Post-Discharge Patient Navigation

Reduce readmission risk by ensuring that recently discharged patients follow their recommended plan of care

Leverage machine learning to go beyond “risk-scoring” to identify patients with the highest likelihood for readmission

Decrease avoidable inpatient readmissions by an average of 32% by actively navigating discharged patients and helping them to follow their plan of care

Gain insights into the strength of your provider network with breakdowns by diagnosis, service line, follow-up locations, payer types, and more

08 Concierge - Home

Custom Patient Navigation Program

Implementing a patient navigation program can offer a host of positive outcomes for your health system. Let Care Continuity help you design a program that improves patient satisfaction, decreases provider burden while improving profitability and competitiveness

Care Continuity’s patient navigation solutions adapt to all healthcare models from traditional fee-for-Service, value-based care, and everywhere in-between

As states introduce innovative Medicaid transformation programs, patient navigation is key to helping your health system achieve quality goals

Care Continuity has a history of working closely with healthcare organizations to implement fully customized programs that add value and achieve specific strategic goals

11 Business Person Talking to Doctor - Home

Client Impact Stories

Care Continuity delivers proven results, and fast.

Success4 min.c3de1d343671fa04c987 - Home

Challenge:

Improve post-discharge care plan compliance by managing appointments with multiple providers for at-risk patients

Navigator Solution Elements:

Predict Software, Staffed Concierges

Result:

Significant decrease in ED and inpatient readmissions within the first 30 days after discharge

Learning Center

Managing the volume of specialist referrals often presents a significant administrative burden for healthcare systems. Ensuring that the right patients are seen

AI is revolutionizing healthcare, addressing acute challenges for providers, payers, and patients. From documentation and coding to diagnostics and pharmaceutical R&D, the

IRVING, Texas, Jan. 8, 2024 /PRNewswire/ — Today, Care Continuity, a leader in data-driven patient navigation serving some of the country’s largest